Zaapi: Chat and Commerce Hub 1.45.0

Chat, Sell, Scale - The All-in-One Conversation and Commerce Hub

Zaapi presents itself as a comprehensive chat commerce solution tailored for businesses and sellers in Thailand. This platform integrates customer communication channels—including Facebook, Instagram, LINE OA, Shopee, and Lazada—into a single application, thereby reducing the complexities of managing multiple communication streams.

The application offers features such as quick replies and customer labeling, which facilitate a more efficient chat workflow and enhance the quality of responses. Additionally, Zaapi encourages collaboration among team members by allowing the assignment of chats to different individuals. With instant notifications across all channels, users can maintain communication continuity without the fear of missing important messages.

The standout features of Zaapi include:

• Easily manage all customer conversations from various platforms in one centralized location, leading to improved response times and quality.
• Assign chats to team members for effective collaboration across the organization.
• Simplify your chat workflow with features like quick replies and customer labels.
• Receive instant notifications for messages across all integrated channels.
• Set up an online store, upload products, manage inventory, and access detailed sales reports within the same system.
• Create orders and process payments directly through chat with multiple payment options including Promptpay, credit cards, and direct bank transfers.

Zaapi has gained the trust of various businesses, underscoring its commitment to continuous enhancements that deliver valuable features. Engaging with the Zaapi platform may prove beneficial for improving sales performance and elevating customer satisfaction levels.